Effective Date of Current Policy: November 1, 2013
When you interact with us, we automatically receive and store certain types of information, such as the
content you view, the date and time that you view this content, the products you purchase, or your location
information associated with your IP address. We use the information we collect to serve you more relevant
advertisements (referred to as “Retargeting”). This is statistical information used to monitor the usage of
our website and for advertising purposes. This information does not include personal information.
As you browse CaliforniaNightlife.com, advertising cookies will be placed on your computer so that we can
understand what you are interested in. Our display advertising partner, AdRoll, then enables us to present
you with retargeting advertising on other sites based on your previous interaction with CaliforniaNightlife.com.
The techniques our partners employ do not collect personal information such as your name, email address,
postal address or telephone number. You can visit this page
to opt out of AdRoll and their partners' targeted advertising.
We implement a secure processing server on our site when collecting information to ensure a high level of
security for your personal information entered such as bank details and credit card information.
help you understand how we use and protect the personal information you decide to
Ticketvibe.com ("Website"), our products and services, and to
information collected by third parties. Ticketvibe cannot and does not assume responsibility
for the policies, practices, and actions of such third parties. You are welcome
to use as much of Ticketvibe‘s website without providing any personally identifiable
information to us.
your personal information other than as described below. Ticketvibe reserves the
right to change, modify, add, or remove provisions of its Policy, and any changes
to the Policy will be announced at least ten (10) days in advance, so please be
sure to check our Website often. By using or accessing Ticketvibe, you are accepting
the practices described in this Policy without limitation, qualification, or change
and do so at your own risk. If at any time you do not accept all the terms and conditions
contained within this Policy, do not access Ticketvibe‘s Website or use any
of the products or services Ticketvibe provides.
If you have any questions, please click here for information on how to contact us.
THE INFORMATION WE COLLECT
There are two types of information Ticketvibe collects, personal information and
non-personal information. Personal information is information that identifies you
such as your name and email address. Non-personal information does not identify
you personally, but gives us information about your computer and about your activities
on our site such as your IP address, browser type, the date and time you access
the site, the website that referred you to our site, and etc.
You may use many features of Ticketvibe‘s website without providing any personal
information. However, in order to take advantage of all the services and products
Ticketvibe‘s Website provides, it may be necessary to furnish your personal
information such as, but not limited to, your: name, postal address, telephone number,
fax number, geographic location, email address, age, gender, birth date, credit
or debit card number or other payment account number and the applicable expiration
date(s), comedic preferences, purchasing history and other identification and contact
information. In addition, you may also be providing personal information when you
submit comments on this Website. Ticketvibe collects persona information when you
voluntarily provide it. If you are a registered user of Ticketvibe, we may retain
your information as long as you maintain your registered status.
It is possible to use many features of the Website without providing Ticketvibe
with any personal information. However, in order to be able to use all of the opportunities,
advantages or features of this Website, you may be required to provide Ticketvibe
with your personal information.
On occasion, Ticketvibe may ask you some questions about yourself (such as your
interests and activities, your age, etc.) so we know how to best serve you and to
help ensure you are maximizing the products and services Ticketvibe offers. However,
you are under no obligation to answer these questions.
In addition to the aforementioned non-personal information we collect, we and our
service providers also collect and store information from your computer using "cookies."
A cookie is a small file stored on your computer and is tied to information about
you. For example, cookies enables Ticketvibe to save your name email address so
that the next time you access Ticketvibe‘s Website from the same computer,
Ticketvibe will recognize your computer‘s browser as a previous visitor and
will remember your name and email address when you sign on to your account. This
makes your experience on Ticketvibe easier, faster, and smoother. If you do not
preferences by deleting or declining cookies. (Click "Help" in the toolbar of most
browsers for instructions.) If you do so, please be advised that some of the features
and services of Ticketvibe‘s Website may not function properly.
We also use a tracking cookie to analyze your activity with respect to advertising,
searching and purchasing on the Website. You may choose to opt out with respect
to the tracking cookie by visiting
We and our service providers may also use "web beacons," to track your
use of Ticketvibe‘s Website. A web beacon is similar in function to cookies.
Web beacons also enable Ticketvibe to provide you with an experience more tailored
to your preferences and interest the next time you visit. Web beacons (also known
as clear gifs, pixel tags or web bugs) are tiny graphics with a specific identifier
and are used to track the online movements of web users or to access cookies. Web
beacons differ from cookies in that the information is not stored on your hard drive,
but are invisibly embedded on the web pages (or in email.) When used in HTML-formatted
email messages, Pixel Tags can tell the sender whether and when an email has been
opened. Web beacons do not contain any personal information.
Ticketvibe may also receive information about its users from third parties (such
as purchase history and demographic information), and we may allow third parties
to display advertisements on our Website. These companies may use tracking technologies,
such as cookies, to collect information about people who view or interact with their
advertisements on our Website. This information allows them to deliver targeted
advertisements and judge their effectiveness. Ticketvibe does not have access to
or control of the cookies that may be placed by the third party advertisers. Third
party advertisers have no access to your contact information stored on Ticketvibe
unless you choose to share it with them.
PROTECTING YOUR INFORMATION
We realize you value your information and so do we. Therefore, we have taken appropriate
security procedures to help safeguard this information from unauthorized access
and disclosure. We use data security systems to encrypt your personal and financial
information to reduce the risk that your information will be obtained by unauthorized
persons. We also encrypt credit card numbers and other sensitive information before
it is sent from your computer to ours. We also use firewalls to help prevent unauthorized
access to your personal information. Only authorized employees are permitted to
access your personal information, and they may do so only for limited reasons. Our
employees are kept up-to-date on our security and privacy practices, and the servers
that store personal information are in a secure environment.
We want you to feel confident using our Website to transact business. However, no
method of transmission over the Internet, or method of electronic storage, can be
completely secure. Therefore, although we take steps to secure your information,
we cannot guarantee its absolute security. If you feel your information has been
compromised in any way from the use of this Website, please contact us immediately.
The U.S. Federal Trade Commission has released a comprehensive guide that can help
you guard against and deal with identity theft. This guide and other useful tools
can be obtained by visiting a credit score website. Ticketvibe is not affiliated
with any of the services the FTC provides
HOW Ticketvibe COLLECTS AND USES YOUR INFORMATION
Our primary goal in collecting personal information is to provide our visitors with
a superior customized online experience. Among other things, we use customer contact
information to inform the venues of who have purchased tickets to their shows, contact
purchasers to inform them of any changes to any shows, contact our customers of
upcoming shows they may be interested in attending, to remind customers of shows
through our reminder service(s), to send our customers' friends or loved ones emails
about upcoming shows, and to send service and promotional emails.
Ticketvibe may use the information we collect about you in order to do the following:
- to process payment for purchases or sales you make;
- to deliver the tickets, products and services you request;
- to enroll you in programs in which you choose to participate;
- to manage your account and provide you with customer service;
- to perform research and analyze your use of, or interest in, our products, services
or content (or products, services or content offered by others on our Website);
- to better tailor your Website experience to your interests, and to show you content
in which you may be interested and to display the content according to your preference;
- to communicate with you by e-mail, regular mail, telephone and/or mobile devices
about products or services that may be of interest to you either from us, our affiliated
companies or other third parties;
- to help us develop and display content and advertising tailored to your interests
on our Website and other websites;
- to contact you in the event of a change in the Website's Terms of Service and/or
this Policy, or to notify you of other administrative matters in connection with
- to conduct internal business purposes, such as to target advertising, for data analysis,
for audits and for other internal purposes;
- to conduct online surveys and offer online sweepstakes or contests;
- to verify your eligibility and deliver prizes in connection with contests and sweepstakes;
- to enforce our Terms and Conditions;
- to protect against or identify fraudulent transactions;
- to generally manage our business; and
- to perform other functions, which we will describe to you at the time we collect
HOW Ticketvibe SHARES YOUR INFORMATION
Except as otherwise stated in this Policy, we do not sell, trade, or rent your personally
identifiable information collected on our Website to others. The information collected
by our Website is used to process orders, to keep you informed about any changes
to the show, to notify you of upcoming shows, performances, appearances, events,
special events, classes, or other similar artistic showcases ("Events"),
products, services, or special offers that may be of interest to you, to keep you
informed of the latest on your favorite artists, and for statistical purposes for
improving our Website. We will disclose your personally identifiable information
to third parties for tracking purposes, to charge your credit card (or process your
check or money order, as appropriate), improve the functionality of our Website,
customize our marketing efforts with you and perform statistical and data analyses,
deliver your order and deliver promotional emails to you from us. These third parties
may not use your personally identifiable information other than to provide the services
requested by us. For example, we must release your credit card number to confirm
payment and release your mailing address information to the delivery service to
deliver products that you ordered. We also share website usage information we gather
from visitors to our Website who have received a targeted promotional campaign with
our third-party advertising service partner for the purpose of targeting future
campaigns and upgrading visitor information used in reporting statistics. For this
purpose, we and our third-party service partners note some of the pages you visit
on our Website through the use of clear GIFs
We may provide aggregated statistics about our customers, sales, traffic patterns,
and related website information to third parties that do not include personally
identifiable information. Moreover, we may release account information when we believe
that such release is reasonably necessary to enforce or apply our Terms of Service
or to protect the rights, property and safety of our users, others and ourselves.
In addition, we may share your personal information with:
Authorized service providers. Our authorized service providers
are companies that perform certain services on our behalf. These services may include
fulfilling ticket orders, processing credit card payments, delivering packages,
providing customer service and marketing assistance, performing business and sales
analyses, supporting our Website functionality, and supporting contests, sweepstakes,
surveys and other features we offer. These service providers may have access to
your personal information to the extent necessary to perform their functions, but
we do not allow them to share or use any of your personal information for any other
Business partners. When you make a purchase or participate in a
promotion, we may share your personal information with the business for which you
purchase tickets and with merchants offering the products, services, promotions,
contests and/or sweepstakes. We will not share your personal information with these
businesses unless you choose to purchase tickets or participate in their offer or
program. When you choose to purchase tickets or engage in a particular offer or
program, you authorize us to share your email address and other information with
the relevant business or merchant.
Venues. We sell tickets on behalf of others; we don‘t organize,
produce or otherwise bring you Events. The venues, promoters, artists‘ representatives
and fan clubs, troupes, performers, ensembles, and others who are involved in or
bring you Events are known as "Event Providers." When you buy tickets,
you consent to allow us to provide your personal information to the Event Providers
and their contractors. We share this information so Event Providers can contact
you about the Event or other Events you may be interested in.
Direct mail partners. From time to time we may share our postal
mailing list with selected providers of goods, products, and services that may be
of interest to you. If you prefer not to receive mailings from these providers,
you can notify us at any time by emailing us at email@example.com.
Other Situations. Ticketvibe may also access and disclose your
personal information as needed to: (1) comply with applicable laws; (2) respond
to governmental inquiries or requests; (3) comply with valid legal process; (4)
protect the rights, privacy, safety or property of Ticketvibe, Ticketvibe‘s
Website visitors or the public; (5) permit us to pursue available remedies or limit
the damages that we may sustain; and (6) enforce our Terms of Service or other published
Ticketvibe reserves the right to transfer any and all information that we collect
from users of the Website to a third party in the event of any reorganization, merger,
sale, joint venture, assignment, transfer or other disposition of all or any portion
of Ticketvibe‘s business, assets or stock (including without limitation in
connection with any bankruptcy or similar proceedings). However, the use of this
information by any successor entity would still be governed by the terms of this
Policy, as amended from time to time, including any amendment after such transaction,
and you will continue to have the right to opt out of sharing your information with
In certain circumstances under California law, customers are entitled to certain
information regarding any personally identifiable information (as defined by certain
California laws) we may share with direct marketing companies. Personally identifiable
information generally is defined under California law as information that identifies
specifics about an individual and can be used to identify, contact, or locate an
individual including that individual's name, mailing address, telephone number,
mobile phone number, email address and other identification and contact information.
If you are an eligible customer and would like to receive a list detailing the types
of personally identifiable information we share with direct marketing companies
and the names and addresses of all direct marketing companies that we provide personally
identifiable information to, please email us at firstname.lastname@example.org. Your
concern will be investigated and you will be notified as soon as possible of the
outcome of the investigation and any action required as a result.
In addition, under California Civil Code Section 1789.3, California website users
are entitled to the following specific consumer rights notice: The Complaint Assistance
Unit of the Division of Consumer Services of the California Department of Consumer
Affairs may be contacted in writing at 1625 North Market Blvd., Sacramento, CA 95834,
or by telephone at (916) 445-1254 or (800) 952-5210.
THIRD PARTY USE OF YOUR INFORMATION
There are a number of places on our Website where you may click on a link to access
other websites that don‘t operate under this Policy. For example, if you click
on an advertisement on our Website, you may be taken to a website that we don‘t
control. These third-party websites may independently solicit and collect information,
including personal information, from you. Importantly, these third parties will
have their own privacy policies describing how they use and disclose your personal
information. Those policies will govern the use, handling and disclosure of your
personal information once you or we have shared it with those third parties. We
are not responsible for the policies or practices of third parties. These other
sites may send their own cookies or clear GIFs to users, collect data or solicit
personally identifiable information. Additionally, other companies which place advertising
on our Website may collect information about you when you view or click on their
of information. You should contact these advertisers directly if you have any questions
about their use of the information that they collect. If you want to learn more
about other entities‘ privacy practices, please review the websites of those
third parties. Privacy policies are typically located at the bottom of the webpage
you are visiting. If you have any questions about how a third party handles personal
information, please contact that third party directly.
BLOGS, BULLETIN BOARDS, REVIEWS AND CHAT ROOMS
We may provide areas on our website where you can post information about yourself,
communicate with others, post reviews or upload content (e.g. pictures, videos,
audio files, etc.). Such postings are governed by our Terms of Service, so be sure
to review them before posting. In addition, keep in mind that postings may appear
on other websites or when searches are conducted on search engines on the subject
of your posting.
Also, whenever you disclose personal information publicly (such as on publicly viewable
web pages), that information becomes public and can be collected and used by others.
For example, if you post your email address, you may receive unsolicited email messages.
We can‘t control who reads your posting or what others may do with information
you voluntarily post, so we encourage you to use your discretion with respect to
posting personal information.
CHANGING OR REMOVING INFORMATION
Access and control over most personal information on Ticketvibe is readily accessible
through the profile editing tools. Ticketvibe users may modify or delete any of
their profile information at any time by logging into their account. Information
will be updated immediately. Individuals who wish to deactivate their Ticketvibe
account may do so on the My Account page. Removed information may persist in backup
copies for a reasonable period of time but will not be generally available to members
At any time, you can choose to no longer receive commercial or promotional emails
from us by clicking on My Account page and following the instructions to "manage
your email alerts." You may modify your choices at any time in your account.
Also, in any commercial email we send, you will be given the opportunity to opt
out of receiving such messages in the future by clicking on the link at the bottom
of the email that says "unsubscribe." It may take up to 10 days for us
to process an opt-out request.
Even if you have unsubscribed from receiving promotional emails from us, we may
send you other types of important e-mail communications without offering you the
opportunity to opt out of receiving them. These may include customer service announcements,
administrative notices, and surveys. Please note that changing information in your
My Account page or opting out of receiving promotional email communications will
affect only future communications from us. If we already provided your information
to a third party (such as an Event Provider) before you changed your preferences
or updated your information, you may have to change your preferences directly with
that third party as well.
When you complete the ticket purchase for a show, you will be automatically enrolled
in Ticketvibe‘s newsletter. In addition, for some shows you may receive a
complimentary subscription to a trade magazine, venue‘s newsletter, or a artist‘s
newsletter. For this purpose, we will provide your name and mailing address to the
magazine subscription fulfillment company. You may choose to simultaneously opt
out of the subscriptions during the checkout process.
If you apply for a position with Ticketvibe and submit your personal information
through our Website, the information you submit will be used only in connection
with considering and acting upon your application. We may retain your personal information
for a period of time, but only for the purpose of considering your application for
current or future available positions.
If you apply for a position with Ticketvibe and are directed to a third-party site
(for example, a third-party site specializing in job postings, such as Monster.com).
Any personal information you provide will be collected by such third party. Ticketvibe
has no control over, and are not responsible or liable for, such third party's use
information regarding their privacy practices.
The third party collecting your personal information will share such information
with Ticketvibe so Ticketvibe can review your information and, if applicable,
respond to your query or job application. Please note Ticketvibe has no obligation
to respond to all queries or job applications submitted. Any personal information
Ticketvibe receives from such third party will be treated in accordance with this
USE OF THIS WEBSITE BY CHILDREN
The Children's Online Privacy Protection Act took effect on April 21, 2000, and
imposes certain requirements on websites directed toward children under 13 that
collect information on those children, or on websites that know they are collecting
personally identifiable information from children under the age of 13. It currently
is our policy not to collect personally identifiable information from any person
under 13. If Ticketvibe determines it has collected personal information of children
under the age of 13, Ticketvibe will immediately delete such information and any
accounts believed to be held by children under 13.
CONTACTING Ticketvibe REGARDING THIS WEBSITE
If you have any questions concerning this Policy, you may send them by email to
email@example.com. Please note that email communications will not necessarily
be secure; accordingly you should not include credit card information or other sensitive
information in your email correspondence with us. You must send any official correspondence
via postal mail to: Ticketvibe LLC, 2038 Armacost Avenue, Los Angeles, California
90025. Attention: General Counsel
USE OF THIS WEBSITE OUTSIDE THE UNITED STATES
residents. If you are visiting our Website from outside the United States, please
be aware that your information may be transferred to, stored, and processed in the
United States where our servers are located and our central database is operated.
U.S. data protection and other laws may not be as comprehensive as those in your
country. Please be assured that we take steps to ensure that your privacy is protected.
We will occasionally update this Policy to reflect changes in our practices and
services. When we post changes to this Policy, we will revise the "last updated"
date at the top of this Policy. If we make any material changes in the way we collect,
use, and/or share your personal information, we will notify you by sending an e-mail
to the e-mail address you most recently provided us in your account, and/or by prominently
posting notice of the changes on our Website. We recommend that you check our Website
from time to time to remain updated as to any changes in our Policy or any other
policies. Thank you for using Ticketvibe!